Update on my Apple Display Adapter woes

Posted bysandro 6 Comments on Update on my Apple Display Adapter woes

My issues with connecting my Apple 30″ Cinema display to my Macbook Air have finally been completely resolved. After a couple of visits to the local Apple Store, and an extended call to a ‘second level” representative at Apple Phone Support, Apple decided to extend my warranty on the monitor — I was 30 days past my 3 years of AppleCare. For the past month, I’ve been using a replacement display provided by Apple Service, and I haven’t had any of the problems I mentioned earlier.

I’d like to thank “Scott” at AppleCare and the geniuses at the Apple Store in Bethesda Row for all the great service and support.

PS: Shooting video of your computer issues is a great tool for working with customer support. Especially when you can take the videos in and show them directly.

6 replies on “Update on my Apple Display Adapter woes”

  1. So (since I want to try myself soon) HOW exactly did this trouble get fixed?
    Inquiring minds want to know…

  2. So (since I want to try myself soon) HOW exactly did this trouble get fixed?
    Inquiring minds want to know…

  3. So (since I want to try myself soon) HOW exactly did this trouble get fixed?
    Inquiring minds want to know…

  4. So (since I want to try myself soon) HOW exactly did this trouble get fixed?
    Inquiring minds want to know…

  5. Apparently the problem was with my Cinema Display. Apple ended up replacing the whole display, so your success probably depends on when your 30″ was made. Mine was from late 2006. A newer vintage one might not have had any problem.

    Assuming you do have problems, Apple seems willing to work with you as long as you make sure you document your issues. I provided video of the display failing repeatedly using various Apple supplied adapters.

  6. Apparently the problem was with my Cinema Display. Apple ended up replacing the whole display, so your success probably depends on when your 30″ was made. Mine was from late 2006. A newer vintage one might not have had any problem.

    Assuming you do have problems, Apple seems willing to work with you as long as you make sure you document your issues. I provided video of the display failing repeatedly using various Apple supplied adapters.

Comments are closed.